Case Study: Mister Car Wash achieves a 20% reduction in turnover and streamlined training with Absorb LMS

Mister Car Wash Decreases Turnover Rates 20% and Streamlines Training with Absorb LMS

Mister Car Wash, the largest car wash company in the U.S. with 400+ locations and the first to offer a subscription wash program, faced inconsistent customer experiences, rising turnover, and compliance risks as it scaled. Reliance on informal, in-person training led to uneven onboarding, poor documentation, and variable performance across sites.

They launched Mister Learn on Absorb LMS to deliver structured onboarding, microlearning, and on-the-job training to 7,000+ HQ and field staff, centralizing content, tracking, and assessments. Since implementing the program (initially 75+ courses and now expanded to safety, compliance, and soft skills), Mister Car Wash reports a 20% reduction in turnover, faster compliance reporting, more consistent service, and an intuitive platform staff can use easily.

Mister Car Wash

Jenny Merritt

Director of Learning & Development