Case Study: Ärztekasse scales multilingual onboarding and reduces support needs with Absorb LMS

Ärztekasse onboarded 6,000 providers in 18 months with Absorb LMS

Ärztekasse, a Swiss medical practice support cooperative, faced a growing workload strain when delivering multilingual onboarding training to its expanding customer base. Their support team was overwhelmed, prompting a need for a scalable solution. They turned to Absorb LMS to build a flexible training platform called the Customer Academy.

Using the Absorb LMS platform, Ärztekasse created a personalized, multilingual learning environment with training in German, French, and Italian. The solution mixed live webinars, self-paced courses, and orientation tools. This allowed Absorb to help them onboard nearly 6,000 customers in 18 months, with 78% active participation, and achieve a significant drop in service desk inquiries as customers became more independent.

Ärztekasse