Case Study: TrueCommerce achieves rapid onboarding, improved engagement, and reduced turnover with Absorb LMS

Absorb helps TrueCommerce empower customers and employees through training excellence

TrueCommerce, a global supply chain management provider, faced inconsistent, reactive training across disconnected systems while scaling quickly and needing to serve both employees and customers. The company lacked a unified LMS for employee onboarding and customer education, which slowed ramp-up times and limited self-service capabilities.

TrueCommerce implemented Absorb LMS with Absorb Create and Engage, launching TrueCommerce University after a three-month rollout. The platform enabled rapid content creation, badge-driven engagement, and a Feature Spotlight for product updates, supporting 300+ courses and onboarding 200+ new hires in under a year. Results included strong course completion rates (70%+ overall, 90% for a key self-paced course), wider customer adoption, improved self-service, a 12% lift in employees reporting adequate training, and a 4% reduction in turnover.

TrueCommerce

Megan Grimm

Vice President of Talent