Case Study: Ärztekasse accelerates customer onboarding and reduces support burden with Absorb LMS

Ärztekasse delivers scalable, personalized training for medical and therapeutic practices onboarding with Absorb

Ärztekasse, a Swiss medical practice support cooperative, needed a scalable way to onboard a growing multilingual customer base in German, French, and Italian without overloading its support team. Its existing onboarding process relied heavily on resource-intensive on-site training and manual assistance, creating a burden as customer volume increased. Ärztekasse chose Absorb LMS to help build a more flexible customer education experience.

Using Absorb LMS, Ärztekasse launched the Customer Academy with a tailored mix of online and offline content, webinars, video-based courses, self-paced learning, and orientation tools like self-assessments and walkthroughs. The result was nearly 6,000 customers onboarded in the first 18 months, a significant reduction in service desk calls, and faster onboarding with improved customer retention.

Ärztekasse

Melanie de la Rosa

Team Lead, Digital Training & Content