Case Study: Five Guys achieves higher engagement and compliance with Absorb LMS

Absorb helps Five Guys JV Ltd. unify learning and compliance across four European markets

Five Guys, the European arm of the burger chain, was growing rapidly across four markets while struggling with paper-based processes, inconsistent regional training, and manual compliance tracking. To support employee onboarding, upskilling, frontline training, and legislative requirements, Five Guys turned to Absorb LMS and related tools to replace scattered systems with a single, consistent learning platform.

Absorb LMS implemented a unified portal using Absorb LMS, Absorb Create, Absorb Analyze, and Absorb Engage to manage online courses, certifications, compliance, and in-store learning. The results were strong: engagement rose from 50–60% to 90–99% across markets, compliance completion increased from 70% to 96%, and Five Guys saved over £15,000 in the first 12 months by creating content in-house. Absorb also improved reporting, consistency, and overall compliance management.

Five Guys

Neil Whitaker

Senior Learning & Development Manager