Case Study: Indoor Sport Services streamlines hire validation with Magento 2 from Absolute Design

Indoor Sport Services cuts hire account validation from 2 hours to minutes with Absolute Design

Indoor Sport Services, a provider of professional fitness equipment for hire, faced significant challenges with their outdated website and manual customer onboarding processes. Their administration team spent hours manually adding new customers and orders, while clients had to submit documents and payments offline, causing delays. They hired Absolute Design to develop a new Magento 2 website to automate these processes and improve the mobile customer journey.

Absolute Design implemented a bespoke Magento 2 solution integrated with Exact, GoCardless, DocuSign, and SagePay. This automated the entire validation and onboarding process, allowing customers to submit ID, set up direct debits, and sign agreements online. The solution drastically reduced the administrative process from weeks to just minutes. Absolute Design's work resulted in a significant increase in both desktop and mobile conversions for the client.

Indoor Sport Services