Case Study: Carvana brings leave management in-house with AbsenceSoft

Carvana Brings their Leave Program in House with AbsenceSoft

Carvana, a rapidly growing online used car dealer, was struggling with a lack of visibility and control over its leave and accommodations program, which was managed by a third-party administrator (TPA). The process was inconsistent, and the internal team lacked access to historical claims and necessary documentation, making it difficult to make informed and compliant decisions. This challenge led them to seek a new solution with the vendor AbsenceSoft.

By implementing AbsenceSoft's leave management platform, Carvana brought its entire program in-house. The solution provided a central system for all case data, automated workflows that saved 30-40 minutes per case, and bi-directional text messaging for improved employee communication. This resulted in greater efficiency, more consistent and compliant decision-making, and a significantly more streamlined process for the team.

Carvana

Celeste Moreno

Leave and Accommodations Specialist