Case Study: Cache Creek Casino Resort boosts leave management productivity and reduces compliance risk with AbsenceSoft

Cache Creek Casino Resort Boosts Productivity and Reduces Their Compliance Risk with AbsenceSoft

Cache Creek Casino Resort, a large resort in Northern California, faced challenges in manually managing over 100 complex leave of absence cases at any given time. Their process, which relied on a cumbersome shared drive with countless subfolders, was prone to errors, data loss, and made it extremely difficult to locate critical information. This manual system created significant compliance risks and administrative burdens for their team, led by Benefits Supervisor Wendy Ayala.

By implementing AbsenceSoft, the resort automated its entire case management process. The AbsenceSoft platform provided a centralized system for all employee data, automated document storage and communications, and introduced text messaging for faster employee outreach. The solution's Insights reporting feature saved hours of manual work by generating crucial intermittent leave reports in minutes, ensuring compliance with FMLA deadlines and finally providing accurate entitlement calculations. AbsenceSoft saved the team hours of time, drastically reduced compliance risk, and modernized their entire leave program for greater efficiency and strategic operation.

Cache Creek Casino Resort

Wendy Ayala

Supervisor