Case Study: BBP Admin achieves 733% client growth with AbsenceSoft

How AbsenceSoft Helped BBP Admin Rapidly Scale their Client Base by 733%

BBP Admin, a third-party administrator (TPA), faced the challenge of balancing complex FMLA and ADA compliance across all 50 states with their commitment to delivering exceptional customer service. Their account managers were burdened with excessive paperwork and manual processes, which limited their ability to provide a superior, supportive experience for their clients' employees. They needed a robust software solution from a vendor like AbsenceSoft to streamline operations and minimize administrative work.

By implementing AbsenceSoft's leave management platform, which featured an intuitive interface and a robust Employee Self-Service Portal, the team automated compliance tracking and simplified case management. This solution from AbsenceSoft yielded dramatic results: BBP Admin grew its client base by 733% over three years and saved over seven work weeks of time in a single year, allowing account managers to focus on delivering a premium service experience.

BBP Admin

Joseph Amato

Senior Account Manager and Business Development