Case Study: West Plains Bank and Trust Company helps RW Supply+Design keep community banking relationships with Abrigo lending solutions

West Plains Bank and Trust Company helps a small business keep 2 banking relationships with Abrigo

The customer, West Plains Bank and Trust Company, faced the challenge of potentially losing a valued small business client, RW Supply+Design, to a larger institution following a merger. The small business highly valued personal relationships and sought a primary lender that could provide a more personalized banking experience. With the help of vendor Abrigo's lending products, the bank aimed to streamline its loan processes to better serve and retain such clients.

Abrigo provided a solution that enabled the bank to streamline its lending processes, which helped it maintain its strong, personal relationship with the small business. As a result, West Plains Bank and Trust Company successfully retained RW Supply+Design as its primary lending client. The implementation of Abrigo's technology allowed the bank to reinforce its role as a trusted partner, ultimately empowering a local business to thrive within the community.

West Plains Bank and Trust Company