Case Study: Utilities Employees Credit Union strengthens proactive fraud prevention with Abrigo Fraud Detection

Utilities Employees Credit Union exceeds 90% year-over-year fraud prevention with Abrigo

Utilities Employees Credit Union, a virtual credit union with a broad national risk profile, faced the challenge of proactively combating sophisticated fraud with limited resources. They lacked the data and visibility needed to understand fraud trends, making it difficult to build an effective prevention program and advocate for the necessary technology investments. To address this, they turned to Abrigo and its Fraud Detection solution.

By implementing Abrigo's solutions, including the BAM+ platform, the credit union gained critical visibility into fraud patterns and strengthened its monitoring capabilities. This enabled them to shift from a reactive to a proactive strategy. As a result, Utilities Employees Credit Union now measures success based on fraud prevented and exceeded its goal of 90% year-over-year fraud prevention. Abrigo's tools also helped identify unauthorized activity that contributed to a criminal investigation, and the institution expects to further reduce losses and adapt to evolving threats with the full implementation of Abrigo Fraud Detection.

Utilities Employees Credit Union