Case Study: Capital Bank strengthens its BSA program and saves 20 hours/month with Abrigo’s SAMS Advisory Services

Strengthening Your BSA Program with Advisory Services

Capital Bank was facing a growing volume of BSA alerts as the bank expanded, stretching its small compliance team and limiting time for other critical BSA tasks. To avoid the cost of hiring additional staff, Capital Bank engaged Abrigo and its Advisory Services, specifically Abrigo’s Suspicious Activity Monitoring Service (SAMS), to help manage the increased alert workload.

Abrigo’s SAMS investigators review roughly 75 alerts per month for Capital Bank, saving the bank almost 20 hours/month (about 2.5 days), avoiding the need to hire a full-time employee, and providing detailed comments that improve case quality, periodic reviews, and SAR preparation. Abrigo’s work strengthened Capital Bank’s BSA program and freed the bank’s Senior BSA Analyst to focus on higher‑value compliance projects.

Capital Bank

Davreen Dixon

JD, CAMS Senior BSA Analyst