Case Study: New York-based bank achieves reduced staffing needs and examiner-approved BSA alert monitoring with Abrigo's Suspicious Activity Monitoring Services

New York-based bank reduces staffing needs with Abrigo’s Suspicious Activity Monitoring Services

New York-Based Bank, an $8 billion institution in New York, faced a sudden staffing shortfall in its BSA team after two resignations while managing high monthly alert volumes (over 500 alerts). To avoid falling behind during a slow hiring process, the bank trialed Abrigo’s Suspicious Activity Monitoring Services (SAMS) to supplement its in-house team and maintain timely alert review and compliance.

Abrigo’s Advisory Services deployed CAMS‑certified analysts who onboarded within a week, integrated with the bank’s workflow, and handled about 80% of monthly alerts—allowing the bank to meet monthly due dates, file SARs from Abrigo’s findings, and extend the trial into a multi‑year contract. Abrigo’s support reduced the need to hire immediately, earned positive feedback from examiners for the collaborative QA process, and freed in‑house staff to focus on higher‑level BSA tasks.