Case Study: MainStreet Bank stays ahead of BSA alerts and fills staffing gap with Abrigo Advisory Services

MainStreet Bank Overcomes Staffing Gap with Abrigo’s Advisory Services

MainStreet Bank, a $1.7 billion community bank based in Fairfax, Va., faced a sudden staffing gap in its BSA department that left alerts piling up after a team member departed. To avoid falling behind during recruitment, SVP and Chief Compliance Officer Ben Baboval engaged Abrigo and its Suspicious Activity Monitoring Services (SAMS) to temporarily supplement the bank’s BSA workload.

Abrigo’s Advisory Services team stepped in to monitor an average of 250 alerts per month, working directly in the bank’s BAM+ environment, conducting real-time alert reviews, and providing scenario tuning and best-practice guidance. Abrigo’s support eliminated the backlog, reduced false positives through optimized scenarios, maintained the bank’s high quality standards, and gave MainStreet Bank the breathing room to hire the right permanent staff.

Mainstreet Bank