Case Study: MainStreet Bank Overcomes Staffing Gaps with Abrigo Advisory Services

Mainstreet Bank monitors 250 alerts a month with Abrigo Advisory Services

MainStreet Bank, a $1.7 billion institution, faced a significant staffing gap in its BSA department after a team member departed, which caused alerts to quickly pile up. To prevent falling behind, Compliance Officer Ben Baboval reached out to Abrigo to leverage its Suspicious Activity Monitoring Services (SAMS) to supplement their staff during the hiring process.

Abrigo's Advisory Services team quickly began monitoring an average of 250 alerts per month for MainStreet Bank. This solution provided high-quality work and real-time alert reviews, allowing the bank's team to get ahead of its workload. Abrigo's experts also offered additional value through best practices and system optimization, helping to reduce false positives. The partnership enabled MainStreet Bank to maintain its high standards while carefully recruiting a new permanent team member.

Mainstreet Bank