Case Study: Mountain America Credit Union achieves faster, remote commercial account opening with Abrigo

How Mountain America Credit Union Plans to Streamline Commercial Account Opening with Abrigo

Mountain America Credit Union, a more than $11 billion institution serving over 930,000 members, faced resource constraints and manual, repetitive processes for remote business account opening—relying on fillable PDFs and an internally built system that didn’t scale after COVID increased demand for digital services. To streamline the experience for business members, Mountain America selected Abrigo’s Commercial Account Opening solution.

Abrigo implemented its Commercial Account Opening platform with dynamic remote applications, centralized document management, and integrated cash/treasury management, allowing owners to complete and sign paperwork via portal invites and bankers to access consolidated records. Abrigo’s solution automated many manual steps, improved the member experience across Mountain America’s roughly 100 branches (which open about 300 business accounts weekly), and made gathering and reviewing required paperwork faster and more efficient.

Mountain America Credit Union

Don Youngberg

Avp Business Services