Case Study: Cooperative Business Services, LLC achieves 75% faster loan workflows (from 100+ days to 25 days) with Abrigo

How lending software helps improve customer experience

Cooperative Business Services, LLC, a CUSO that manages more than $2.5 billion in commercial loans for nearly 150 credit unions, needed adaptable, budget‑friendly lending software that would integrate with its Fiserv Premier core and support CUSO‑specific workflows and reporting at both lead and participant loan levels for clients, boards, auditors, and examiners. They chose Abrigo’s lending and credit software to consolidate origination, underwriting, portfolio management, special assets, and collections across departments.

Abrigo configured the system to provide lead/participant reporting, a familiar credit analysis format, secure document collection with a tax‑return reader, and integrated workflows—driving measurable efficiency gains: average workflow completion time fell from over 100 days to just 25, overhead and postage costs declined, and human‑error risk from manual spreadsheets was reduced. Abrigo continues to deliver updates and support as CBS scales, enabling better data control, historical financial tracking, and exploration of additional modules.

Cooperative Business Services, LLC

Lorain Cooper

Chief Risk Officer