Case Study: Frandsen Bank & Trust achieves 100% technology adoption and streamlined lending with Abrigo

How Frandsen Bank & Trust Achieved 100% Adoption of its Technology Investment

Frandsen Bank & Trust, a community bank with offices across Minnesota, Wisconsin and North Dakota, faced a cumbersome commercial and agricultural lending process built on multiple disparate systems (separate spreading tools, different documentation systems, Excel/Word checklists and core-system handoffs). After consulting recommendations, the bank’s cross-functional selection committee chose Abrigo’s online commercial loan origination/automated lending solution for its ease of use and value.

Frandsen implemented Abrigo with a hub-and-spoke rollout—selecting power users, piloting smaller loans, customizing Abrigo templates (led by project manager Josh Jansen), and training all 36 branches—making system use mandatory for commercial and ag loans. The Abrigo implementation centralized loan tracking, eliminated outside systems, enabled fewer lending associates to handle growth, and achieved 100% user adoption, delivering measurable efficiency gains and cost savings.

Frandsen Bank & Trust

Rich Hoban

Director of Corporate Development