Case Study: F&M Bank achieves faster AML investigations with Abrigo AML Assistant

F&M Bank saves 5 minutes per alert with Abrigo AML Assistant

F&M Bank, a financial institution with $3.3 billion in assets, faced a challenge within its BSA department. Investigators were spending too much time manually gathering customer history and transaction details for each alert, which slowed down the evaluation process. Under Vice President Jacqueline Wells, the bank sought a solution from vendor Abrigo to reduce this manual research while preserving investigator judgment and maintaining transparency for auditors.

Abrigo implemented its AML Assistant product within the bank's existing BAM+ platform. The solution provides AI-generated narratives that consolidate all relevant customer information, giving investigators immediate context and saving an estimated five minutes per alert. This efficiency gain from Abrigo's tool has recovered dozens of hours each month, allowing the team to reallocate capacity toward higher-value compliance work and training initiatives.

F&M Bank