Case Study: First Citizens National Bank protects elder customers from financial exploitation with Abrigo BAM+

First Citizens National Bank prevents $100,000s in elder fraud with Abrigo

First Citizens National Bank faced the challenge of preventing elder financial exploitation as its customer base shifted from in-branch to digital transactions. This made it difficult for front-line staff to spot the red flags of this growing crime. The bank partnered with Abrigo and utilized its BAM+ software to better detect this specific type of fraudulent activity.

By implementing Abrigo's BAM+ solution with optimized single- and multi-channel fraud detection scenarios, the bank was able to identify transactional red flags indicative of exploitation. This resulted in a 50% increase in detected cases over 24 months and saved customers hundreds of thousands of dollars. The solution from Abrigo enabled the bank to better protect its elder population and file necessary reports more efficiently.

First Citizens National Bank