Case Study: First Citizens National Bank achieves a 50% increase in elder fraud detection and saves customers $100,000s with Abrigo's BAM+

First Citizens National Bank Fighting Elder Financial Exploitation with BAM+

First Citizens National Bank, a Tennessee community bank led by BSA officer Chris Hamm, faced a rising problem of elder financial exploitation as customers shifted from in-branch to digital transactions. To address cases frontline staff could no longer see, the bank turned to Abrigo’s BAM+ fraud detection solution to help identify EFE-specific red flags.

Using Abrigo’s BAM+, First Citizens implemented single- and multi-channel fraud scenarios and tuned filters to catch outgoing cash, ACH spikes, and even-dollar debit purchases by customers 65 and older, while using the platform’s case management for SAR documentation. Over 24 months they saw a 50% increase in identified EFE cases, saved customers hundreds of thousands of dollars in potential losses, and prevented a $70,000 romance-scam wire.

First Citizens National Bank

Chris Hamm

BSA Officer