Case Study: Dover Federal Credit Union saves at least a month of work annually with Abrigo loan origination system

Dover Federal Credit Union cuts loan turnaround to 1-2 days with Abrigo

Dover Federal Credit Union, a credit union, faced challenges with its paper-based, manual loan origination processes, which created bottlenecks, slowed turnaround times, and required excessive staff hours for tracking and data entry. Seeking greater efficiency, the credit union implemented the loan origination system (LOS) from vendor Abrigo to streamline its member business lending.

By adopting Abrigo's integrated solution, Dover Federal Credit Union automated its lending workflow. This resulted in a 45% increase in its MBL portfolio without adding staff, cut loan turnaround times to 1-2 days, and saved an estimated 153 hours annually on tickler tracking alone. The vendor Abrigo provided a solution that significantly improved efficiency and the member experience.

Dover Federal Credit Union