Case Study: Dover Federal Credit Union achieves 45% MBL growth and saves a month’s time annually with Abrigo LOS

Dover FCU Saves At Least a Month’s Time Annually with Abrigo LOS

Dover Federal Credit Union (DFCU), a community credit union serving over 40,000 members, faced slow, paper‑based commercial lending workflows—manual applications, Excel‑based tickler tracking, and time‑consuming HMDA reporting—that hindered growth and created regulatory risk. To modernize origination and support expanding member business lending, DFCU implemented Abrigo’s loan origination system (LOS) and Sageworks modules, including Workflow, Credit Analysis, Loan Administration, Loan Decisioning and the Electronic Tax Return Reader.

With Abrigo’s solutions DFCU automated the end‑to‑end lending process, improved member self‑service via a branded portal, and centralized ticklers and reporting. The results: MBL portfolio grew 45% to about $70M without adding staff; loans under $50,000 now close in 1–2 days (vs. 3–4); credit spreads are 2–3 hours faster; an estimated 153 hours were saved on tickler tracking plus roughly 40 hours on repeat‑borrower loans; HMDA reporting time was cut by a day; and property tax tracking stayed in‑house while satisfying regulators. Abrigo’s LOS delivered faster decisions, better member experiences, and substantial staff time savings.

Dover Federal Credit Union

Debbie Bather

Director of Business Services