Case Study: Broadway Bank boosts lending efficiency and customer satisfaction with Abrigo

Broadway Bank saves 40 hours a week with Abrigo

Broadway Bank faced the challenge of an inefficient lending process due to a lagging legacy system that lacked modern functionality. To automate its systems and create greater efficiency, the bank partnered with Abrigo, initially implementing its Credit Analysis product and later adding modules like Loan Administration and Workflow.

The solution from Abrigo provided automation, enhanced reporting, and integration capabilities. This resulted in a significant efficiency gain, saving the bank 40 hours of work per week. The software also provided better insights for management decisions and improved the customer experience through the Client Portal, allowing for the digital collection of documents.

Broadway Bank