Case Study: Broadway Bank achieves faster, more efficient lending and improved customer satisfaction with Abrigo

Broadway Bank Boosts Lending Efficiency and Customer Satisfaction with Abrigo

Broadway Bank, a San Antonio–based community bank with $3.82 billion in assets, faced an aging legacy lending system that limited automation, reporting, and the ability to grow its loan portfolio. After evaluating vendors, Broadway Bank selected Abrigo (formerly Sageworks) and deployed modules such as Sageworks Credit Analysis, Loan Administration and Workflow, Sageworks ALLL, and the Sageworks Client Portal to integrate with its core and modernize lending operations.

Abrigo implemented a phased rollout of its lending and credit-risk suite and a client-facing portal to enable real-time tickler and covenant tracking, automated reporting, digital document collection, and workflow automation. The solution gave managers better insights for decision-making, saved roughly 40 hours of staff time per week, improved compliance visibility, and sped loan processing—letting Broadway Bank handle more loans and improve customer experience without adding headcount.

Broadway Bank

Matt Newman

Senior Vice President - Regional Credit Officer