Case Study: Large Financial Services Organization achieves a stable, automated loan review process and saves 150 hours/year with Abrigo's Credit Quality Solution (CQS)

An MIS manager's perspective on a build vs. buy scenario with CQS software

Large Financial Services Organization faced an unstable, internally developed database and no centralized tool to warehouse loan review documents and results. Manual data extraction and separate processes for each review manager made reporting to regulators slow and error-prone, and less technical staff struggled with the existing interface. The organization engaged Abrigo (formerly DiCOM) to evaluate buy vs. build options and considered Abrigo’s Credit Quality Solution (CQS) and related modules.

Abrigo’s Credit Quality Solution (CQS), including CQS Portfolio Analysis, was implemented to import data directly from the core system, standardize review presentation, and simplify review setup. As a result, the client retired the unstable database, gained a more user-friendly interface, produced electronic line cards for regulators more easily, and realized a calculated annual time savings of 150 hours in the loan review process. Abrigo’s solution also improved system stability and enabled better use of existing data queries for scoping and analysis.