Case Study: Southwest Heritage Bank reduces false positives with Abrigo Advisory

Southwest Heritage Bank partners with Abrigo Advisory for reduced false positives and long-term AML/CFT strength

Southwest Heritage Bank partnered with Abrigo after a major merger increased data volume and monitoring complexity, putting added pressure on its AML/CFT program. The bank turned to Abrigo’s Suspicious Activity Program Optimization (SAPO) services and its BAM+ anti-money laundering software to help strengthen compliance and maintain operational efficiency.

Abrigo assigned a dedicated CAMS-certified consultant to review data integrity, refine alert scenarios, update keyword lists, and improve the bank’s alert-to-SAR ratio. The engagement delivered measurable results, including up to a 30% reduction in false positives, a full percentage-point improvement in the alert-to-SAR ratio, and smoother onboarding for new staff thanks to more consistent processes and cleaner data mapping.

Southwest Heritage Bank

Ruth Kruse

VP and BSA Officer