Case Study: Bankers Trust cuts small business loan turnaround from weeks to days with Abrigo

Bankers Trust fast tracks small business loans with Abrigo

Bankers Trust, Iowa’s largest privately owned financial institution, wanted to grow small business lending and needed a faster, more scalable origination process. To support this new initiative, the bank turned to Abrigo and its Small Business Lending solution to help move loans from a business-banking servicing model into a branch-led consumer team workflow.

With Abrigo Small Business Lending, Bankers Trust implemented automation in stages, starting with tasks like credit pulls, KYB, and documentation, while using flexible workflow controls to maintain oversight. The result was a significant turnaround improvement: average processing time dropped from about two weeks to 3–5 days, with a goal of two days, while also improving consistency across branches and reducing the burden on admin staff.

Bankers Trust

Darcy Johnson

Senior Product Manager