Case Study: Tennessee Valley Federal Credit Union achieves faster small business loan decisioning with Abrigo

Tennessee Valley Federal Credit Union partners with Abrigo for faster small business loan decisioning and higher efficiency

Tennessee Valley Federal Credit Union (TVFCU) partnered with Abrigo to streamline its lending operations and improve efficiency. The credit union had been managing small business and commercial lending through two separate loan operating systems, which created manual work, inefficiencies, and slower turnaround times. TVFCU used Abrigo’s Small Business Lending software to unify processes and better support higher loan volumes.

With Abrigo’s Automation Flow and Decision Models, TVFCU increased automation and reduced manual touches, moving from 0% auto-decisioning to 48% auto-decisioned loans. The credit union also reported a roughly 25% increase in the number of loans it could process, reaching its largest loan volume and dollar amount ever. Abrigo helped TVFCU speed decisions, improve efficiency, and better compete in a market where turnaround time matters.

Tennessee Valley Federal Credit Union

Marah Wood

Business Loan Servicing Lead