Case Study: Millennium Bank achieves 54% loan growth and faster, more consistent loan decisions with Abrigo

54% increase in loan volume with consistent, faster loan decisions

Millennium Bank, a $125M community bank in Ooltewah, TN, faced inconsistent and inefficient credit analysis that slowed decision-making and weakened its competitive speed to market. To standardize and accelerate origination, the bank implemented Abrigo’s lending suite—specifically Credit Analysis, Risk Rating and Loan Administration with Document Library (including the Credit Memo and Electronic Tax Return Reader).

Abrigo’s solution centralized data, created a consistent credit memo template, and automated tax-return data capture, enabling underwriters to complete analyses and memos in hours rather than days. As a result, Millennium Bank improved turnaround times (complex deals now prepared in roughly half the time), increased electronic tax-return collection from 20% to over 50%, boosted loan officer production by 25%, and grew total loans from $81M to $125M (about a 54% increase) without adding staff.

Millennium Bank

John Hatfield

Credit Officer