Case Study: 3Rivers Federal Credit Union improves commercial lending efficiency with Abrigo Commercial Lending

3Rivers Federal Credit Union speeds commercial lending with Abrigo to support $3 billion in assets

3Rivers Federal Credit Union, a $3 billion asset credit union, faced challenges in managing its growing commercial lending operation. Its processes relied heavily on manual spreadsheets, documents, and email, which created issues with workflow visibility, consistency, and collaboration. To address this, the credit union turned to its vendor, Abrigo, to expand its use of the Abrigo Commercial Lending platform beyond financial spreading.

By implementing Abrigo's centralized commercial lending solution, 3Rivers standardized workflows, documentation, and communication. The Abrigo platform provided greater visibility into loan status and automated processes, which reduced administrative work. This resulted in a more efficient operation that allows lenders to focus on member service, enabling the credit union to deliver faster decisions and pre-approvals to better compete and serve its members.

3Rivers Federal Credit Union