Case Study: SuperConcepts achieves automated email protection and blocks vendor-based compromises with Abnormal AI

SuperConcepts Helps Clients Plan and Protect Their Financial Futures

SuperConcepts, Australia’s largest administrator of self‑managed superannuation funds (SMSFs), faced escalating, sophisticated email threats that were bypassing Microsoft 365 and their secure email gateway. To better protect client data and their vendor supply chain, SuperConcepts evaluated and chose Abnormal AI, deploying Abnormal AI’s behavioral threat detection, VendorBase monitoring and inbound email protection integrated with Microsoft 365 via API.

Abnormal AI ingested SuperConcepts’ mail flow, flagged VIP spear‑phishing and a vendor‑based compromise, and auto‑remediated account takeovers. The deployment protected 830+ mailboxes, detected 1,000+ attacks that bypassed the SEG, identified 21 compromised vendor domains, delivered zero compromised accounts in six months, saved about 10 security hours per month, and stopped a business email compromise worth $422K — freeing SuperConcepts’ security team to focus on broader risk and privacy work.

SuperConcepts

Jim Robinson

Chief Information Officer