Case Study: Everise achieves dramatic reduction in credential phishing and BEC while saving SOC time with Abnormal AI

Everise Leverages Globally Dispersed Workforce to Deliver New Client Solutions

Everise, a global business process outsourcing and technology company with 13,000+ employees, faced a sharp rise in targeted credential phishing, BEC and social‑engineering attacks as it scaled a dispersed, remote workforce. Existing Office 365 controls and security awareness training weren’t catching sophisticated impersonations and malicious invoice attachments, so Everise engaged Abnormal AI and deployed Abnormal’s behavioral AI‑based anomaly detection and email protection capabilities (Inbound Email Protection, Abuse Mailbox, VendorBase, Account Takeover Protection) to secure its mail environment.

Abnormal AI integrated with Everise’s Microsoft 365 environment to automatically detect, quarantine and remove malicious messages, investigate user‑reported emails, and provide real‑time dashboards for leadership. The solution stopped thousands of phishing attacks across 15,000+ inboxes, produced a 100% reduction in employee time spent on remediation, saved roughly 15 hours per SOC team member each week, and drove a dramatic decrease in business email compromise—freeing Everise to focus on delivering exceptional customer experiences.

Everise

Bill Loss

VP for IT Engineering and Technology Services