Case Study: Elara Caring achieves stronger patient-data protection and a streamlined employee experience with Abnormal AI

Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience

Elara Caring, one of the largest home care providers in the U.S. serving 60,000+ patients across 16 states, faced persistent phishing and credential-theft threats that put patient data and HIPAA compliance at risk and burdened frontline caregivers with email triage. Elara Caring turned to Abnormal AI and deployed Abnormal Integrated Cloud Email Security (ICES) to address advanced email attacks that Microsoft 365 and their existing secure email gateway were missing.

Abnormal AI’s ICES was quickly integrated with Microsoft 365, enabling Elara Caring to decommission its legacy SEG and streamline workflows for caregivers and security staff. The deployment protected ~8,000 mailboxes, stopped hundreds of credential-phishing attacks (resulting in zero compromised accounts to date), blocked 4,600 graymail/spam messages missed by the prior SEG, saved about 64 employee hours per month, and delivered roughly $125K in annual savings—reducing risk, lowering employee stress, and improving patient-focused care.

Elara Caring

Eric Bowerman

Chief Information Security Officer