Case Study: EAB achieves smarter, more secure email and 1,927 hours saved with Abnormal AI

EAB Prevents Business Email Compromise and Improves Productivity with Abnormal

EAB, an education solutions provider serving 2,500+ institutions, needed to stop advanced email threats—spear phishing, invoice fraud and time‑wasting graymail—that were bypassing Microsoft 365’s native protections. Seeking a low‑false‑positive, low‑touch solution, EAB chose Abnormal AI and deployed its behavioral AI‑driven inbound email security, account takeover protection, abuse mailbox automation and Email Productivity features.

Abnormal AI integrated quickly with Microsoft 365 and used behavioral AI to parse and remediate social‑engineering attacks while filtering graymail out of users’ inboxes. The deployment identified 63 high‑risk vendor accounts, saved 1,927 employee hours on graymail in 90 days, and produced zero false positives in 30 days, reducing investigations and strengthening EAB’s email controls.

EAB

Brian Markham

Chief Information Security Officer