Case Study: Medical Indemnity Protection Society (MIPS) prevents security gaps and slashes false positives with Abnormal AI

MIPS Prevents Gaps in Security Coverage with Abnormal AI

MIPS (Medical Indemnity Protection Society), a member-owned, not-for-profit medical indemnity insurer in Australia, needed to quickly shore up email defenses to protect member and patient data and meet strict regulatory requirements. After traditional secure email gateways and Microsoft’s native tools failed to stop AI-powered threats—and a competing AI solution produced too many false positives—MIPS had 30 days to find, test, and implement a better option and turned to Abnormal AI (Inbound Email Security, Account Takeover Protection, AI Security Mailbox).

Abnormal AI’s API-based, human behaviour AI integrated, was tested and onboarded in under 30 days and sharply reduced false positives, saving MIPS 20+ SOC hours per month and creating “zero hurdles” for vendor security assurance. The solution also linked with MIPS’ SAT application and SIEM, let the small security team focus on higher-value tasks, improved compliance evidence, and delivered trusted protection when Abnormal AI and Microsoft Defender disagreed.

MIPS

Lucian Burns

Chief Information Security Officer