Case Study: Bühler Group achieves real-time phishing protection and major SOC savings with Abnormal AI

Bühler Group Leverages Behavioural AI for Stronger, Streamlined Security

Bühler Group, a 160‑year‑old Swiss technology company operating in more than 140 countries, was seeing increasing phishing, VEC, QR‑code and CEO‑impersonation attacks reach employee inboxes despite Microsoft 365 Exchange and Defender. To prevent basic and advanced phishing, reduce SOC investigation workloads, and add low‑management email security, Bühler Group selected Abnormal AI and deployed Inbound Email Security, Account Takeover Protection, AI Security Mailbox and Email Productivity.

Abnormal AI integrated via API and used behavioural AI plus automation to learn normal email patterns, detect sophisticated attacks and auto‑remediate reported threats. The deployment cut inbox incidents, delivered $120K in annual SOC savings, reclaimed 330+ SOC analyst hours per month and saved 1,020 companywide hours on graymail in 30 days, giving Bühler Group a simpler, more effective email security posture.

Bühler Group

Patrick Zimmermann

Expert Information Security Specialist