Case Study: Lenbrook achieves higher satisfaction and efficiency with ABM Industries

Scalability and Score Improvement for Lenbrook Through Healthcare Support Services

Lenbrook, a not-for-profit Continuing Care Retirement Community, faced major challenges during a 2008 expansion that added a new tower, healthcare floors, dining venues, and other amenities while the organization also contended with an economic downturn and a tight budget. To maintain high-quality hospitality for residents, Lenbrook turned to ABM Industries for environmental services, laundry and linen services, and broader healthcare support services.

ABM Industries stepped in with an experienced management team and trained staff to assess operations, implement best-practice environmental services processes, upgrade equipment, and improve hospitality programs. The partnership helped Lenbrook increase resident satisfaction, achieve Medicare certification support, maintain CARF-CCAC accreditation with no EVS-related deficiencies, and improve efficiency, with department head survey scores for Environmental Services and Laundry/Linen ranking above 4 out of 5.

Lenbrook

Felecia J. Sveda

Vice President Operations Hospitality Services