Case Study: 9/11 Memorial & Museum achieves clean, well-kept facilities and LEED Gold with ABM Industries

Reverent Facility Services for the 9/11 Memorial & Museum

The 9/11 Memorial & Museum, a revered site honoring the lives lost on September 11 and February 26, needed a single-source partner to manage its complex facility requirements across more than 500,000 square feet of memorial, exhibition, and special-use space. ABM Industries was brought in to support engineering, lighting, electrical, HVAC, landscaping, janitorial, and maintenance needs at a level worthy of the site’s public significance.

ABM Industries delivered integrated facility solutions with on-site management and supervision, providing janitorial, HVAC, and water system services since opening day. The result was smooth behind-the-scenes operations that allowed museum staff to focus on their mission, with over 80% of visitors saying the facilities were clean and well-kept, operating costs controlled through a single-provider model, and the site achieving LEED Gold Certification through ABM’s GreenCare program.

9/11 Memorial & Museum