Case Study: Los Angeles Convention Center boosts efficiency and sustainability with ABM Industries

How Los Angeles Convention Center Leverages Smart Janitorial Services

The Los Angeles Convention Center (LACC) needed a more efficient way to manage janitorial operations while improving sustainability, cleanliness, and bottom-line performance across a massive, high-traffic venue. ABM Industries became the janitorial partner in 2013, supporting the convention center’s event cleaning, day cleaning, and back-of-house cleaning needs.

ABM Industries consolidated cleaning services under one manager and introduced greener products, recycling processes, and better staffing and turnaround procedures for events and back-to-back bookings. The results included a 75% waste diversion rate at the facility, a record 90.3% diversion rate for Greenbuild 2016, reduced water use by 20–25% through restroom upgrades, and stronger operational performance that helped LACC reach an $8.1 million operating profit in fiscal 2016 and boost exhibit hall occupancy to 72%.

Los Angeles Convention Center

Estella Flores

Director of Facility Operations