Case Study: 225 West Wacker boosts revenue 40% with ABM Industries parking solutions

Growing Parking Revenue in Downtown Chicago’s Competitive Market

225 West Wacker, a secure 300-space indoor garage in Chicago’s Loop managed by ABM Industries, was struggling with frequent parking equipment failures. The PARCS system would break down, causing the assistance button and entrance gate to stop working, while also failing to track overage fees for online pre-paid parkers and forcing onsite customers to pay cash only.

ABM Industries evaluated the facility and recommended replacing the aging system with new Parkonect PARCS equipment. The upgrade enabled credit-card-only payments, improved revenue control, and provided cloud-based reporting, mobile access, live occupancy visibility, and downtime alerts. As a result, 225 West Wacker saw 40% month-over-month overall revenue growth, driven by better occupancy management, pre-sale monitoring, and exception reporting.

225 West Wacker