Case Study: Fin achieves 80% more efficient realtime delivery for AI chat with Ably

Fin boosts realtime delivery efficiency by 80% with Ably

Fin, formerly known as Intercom, faced a challenge with its in-house realtime platform, Nexus, which could not meet the heightened reliability demands of its new AI-powered chat experiences. The company needed a more dependable foundation for realtime delivery to ensure seamless AI conversations without dropped connections or lost responses. This led them to seek a partnership with Ably.

By implementing Ably's realtime platform, Fin achieved a stronger foundation for its AI agent, resulting in a massive 80% reduction in HTTP GET requests and significantly improved reliability. The solution from Ably allowed Fin's engineering team to refocus their efforts from maintaining infrastructure to building better product experiences, fully aligning with the company's philosophy to "run less software."

Fin (formerly Intercom)