Case Study: Experity achieves realtime, HIPAA-compliant urgent-care dashboards and resource optimization with Ably

Experity’s live BI dashboard transforms US urgent healthcare provision

Experity, a leading provider of integrated technology for urgent care serving more than 5,700 on-demand practices and ~64,000 patients daily, faced a critical challenge getting time-sensitive data from Kafka into its BI dashboards. Batch processing was too slow and Experity needed a HIPAA-compliant, managed “last-mile” realtime solution that matched Kafka’s guarantees for speed, reliability and integrity — so Experity chose Ably to deliver seamless realtime connectivity from Kafka streams to client dashboards.

Ably’s realtime platform was integrated as the Kafka last-mile: a proof of concept in one day and a live dashboard in three weeks. Using Ably’s HIPAA-compliant, fault-tolerant messaging with guaranteed delivery, ordering and channel rewind, Experity transformed its BI tool into a realtime resource-planning system that lets urgent care providers see live clinic demand, optimize staffing, reduce wait times and collaborate instantly. The rollout saved hundreds of developer hours, delivered measurable deployment speed (1 day POC, 3 weeks live), and gave Experity customers a reliable, differentiated realtime capability powered by Ably.

Experity

Andrew Hanisch

System Architect