Case Study: doxy.me turns realtime into a strategic asset with Ably

Doxy.me cuts realtime costs by 65% with Ably

doxy.me, a global browser-based telemedicine platform, faced significant challenges with its unreliable realtime infrastructure, which caused message delays, ghost notifications, and outages that disrupted patient care. This fragile system became a major cost center and a source of fear for its engineering team. To address this, doxy.me partnered with Ably to rebuild its realtime stack.

By implementing Ably's WebSocket-based realtime infrastructure, doxy.me completed a full migration in under six months with zero downtime. The results were transformative: a 65% reduction in infrastructure costs, a 95% drop in patient queue issues, and the complete elimination of ghost notifications and related app crashes. Ably turned realtime from a liability into a strategic asset for doxy.me, providing a stable foundation for future innovation.

Doxy.me