Case Study: Dialpad achieves enterprise-grade realtime reliability with Ably

Dialpad scales realtime reliability with Ably, handling 60B+ messages per month

Dialpad, a B2B SaaS communications platform, faced the challenge of meeting enterprise reliability expectations at a global scale. Their realtime messaging infrastructure needed to guarantee consistent, low-latency delivery for critical features like call notifications and live transcriptions. To proactively address this, Dialpad partnered with Ably to leverage its pub/sub infrastructure.

Ably implemented its pub/sub messaging to power over 20 critical use cases across Dialpad's platform. The solution was integrated with zero downtime and now handles over 60 billion messages per month. The migration provided Dialpad with enterprise-grade reliability and peace of mind, allowing them to confidently support global customers with strict SLA requirements.

Dialpad