Case Study: ContourGlobal automates HR employee questions with Abilitics' Microsoft-based chatbot

ContourGlobal automates HR FAQs for 1,000+ employees with Abilitics

ContourGlobal, a global power generation company, faced a significant challenge with its bureaucratic and time-consuming performance appraisal process. This process was costly, inefficient, and resulted in a crucial loss of work time for its employees. To address this, they partnered with vendor Abilitics to implement a Microsoft-based chatbot solution.

The solution developed by Abilitics was an HR FAQ chatbot that automated data capturing and made the appraisal process more engaging for over 1,000 employees. The implementation was successful, optimizing the HR process by improving its speed and efficiency. Due to the excellent results, ContourGlobal expanded the use of Abilitics' chatbots to three additional areas: general information, procurement, and recruitment.

ContourGlobal