Case Study: North American Transplant Coordinators Association (NATCO) achieves improved member service and operational efficiency with Abila netFORUM Pro

North American Transplant Coordinators Association - Customer Case Study

The North American Transplant Coordinators Association (NATCO) is a professional association of about 1,700 transplant and donation specialists dedicated to education, research, and member support. Seeking better member service, greater operational efficiency, and a platform for growth, the board decided to build internal capacity—hiring an executive director—and rebuild its technology infrastructure from the ground up.

NATCO selected Abila’s netFORUM Pro AMS and worked closely with the vendor to implement the system rapidly during a busy membership renewal and event season. The new AMS automated online renewals and event registration, reduced manual data entry, and, with strong vendor support, allowed NATCO to focus on its mission while advancing the organization’s growth and maturity.

North American Transplant Coordinators Association

Donna Dickt

Executive Director