Case Study: National Society of Professional Engineers achieves 60% reduction in manual work and cuts processing from weeks to under an hour with Abila netFORUM Enterprise

National Society of Professional Engineers - Customer Case Study

The National Society of Professional Engineers (NSPE), a 35,000-member organization representing licensed engineers across 53 state and territorial societies, struggled with slow, manual processing for about a dozen self-billing states. States would send bulk checks and member lists (e.g., a $250,000 check from Florida), forcing staff to spend roughly 160 hours per month manually updating hundreds of individual records, which delayed renewals, caused membership lapses, strained state relations, and led NSPE to outsource customer service.

Working with Agilutions, NSPE implemented a State Billing Importer in Abila netFORUM Enterprise that automatically updates member records, applies donations, and creates invoice records so staff only need to apply one payment. The tool cut manual staff time by about 60%—turning weeks of work into under an hour—allowed customer service to move back in-house (saving about $40,000/year), eliminated dropped memberships, improved member experience, and restored trust with state societies.

National Society of Professional Engineers

Rhoda Chari

Senior Manager, Member Services and Database Administration