Case Study: National Hospice and Palliative Care Organization boosts member engagement and grows online community 50% with Abila netFORUM Enterprise (Abila)

National Hospice and Palliative Care Organization - Customer Case Study

The National Hospice and Palliative Care Organization (NHPCO) is the largest U.S. nonprofit membership group serving hospice and palliative care providers and professionals across many disciplines. Seeking to expand its reach and boost member engagement and collaboration, NHPCO identified its online community as a key channel to connect dispersed staff and clinicians, share resources, and improve communications around timely issues like regulatory changes.

NHPCO launched My.NHPCO on the Higher Logic platform, integrated with its Abila netFORUM Enterprise AMS, creating 15 discipline-specific community sections. The relaunch drove strong results: about 20,500 members subscribe to at least one section, the community averages 510 posts per month (a 48% increase), membership grew nearly 50% in under a year, and event attendance rose 10–15%—all contributing to better member retention and more targeted outreach as NHPCO expands its netFORUM integrations.

National Hospice and Palliative Care Organization

Andy Duncan

Director of Member Relations