Case Study: Central Japan Railway Company builds an employee engagement KPI platform with ABeam Consulting

Central Japan Railway Company builds engagement KPI platform for 18,000 employees with ABeam Consulting

Central Japan Railway Company (JR Central) needed to foster a culture of challenge to support its new business strategy, but its existing generic employee engagement survey was not effective. Leaders across the company required a way to perceive employee values and acquire the knowledge to analyze issues and promote actions that would raise engagement. They engaged ABeam Consulting to build a new platform for designing and analyzing engagement KPIs.

ABeam Consulting defined custom engagement indicators aligned with JR Central's unique management philosophy and strategy, then built a tailored survey and analysis platform using the Qualtrics system. This solution included a dashboard for leaders to easily access results and identify areas for improvement, supported by videos and workshops. The project successfully visualized engagement across the organization for all 18,000 employees, enabling data-driven HR management and allowing the company and its employees to grow together.

Central Japan Railway Company